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Sears Home Repair - Appliances Complaint - Sears broken part replacement - Kitchaid dishwasher
Sears Home Repair - Appliances Complaint

Sears Home Repair - Appliances Complaint


Sears broken part replacement - Kitchaid dishwasher

This review has been resolved or replied to by this company.
My Kithchenaid dishwasher has a broken cover where we pour the Rinseaid liquid. I tried calling their 1-800 number got connected after holding for twenty minutes. Before I could even tell what my problem was, the line got disconnected. I chatted online with someone who promised that he will arrange to mail the part in about a week. Since I did not get the part after two weeks I called their parts division and they said there was no order or any transaction regarding my complaint in the system. Then I called the number they gave me and lodged a complaint again. They scheduled a technician to visit my home to replace the part. One Ron came without the part saying he did not have the info that the cover was broken. Then he tried looking his manual in the computer and gave me a printout saying that was the order copy. The part arrived in a week, but did not fit. Again, I called them and told about the wrong part. He wanted me to tell the part number so that he can place an order. There is no part number in the manual that they gave me. I told him that they were the experts and they are asking me for the part number. A week later someone called and said they still don't have the part number and will ask Ron for the same. It is over two weeks after that and I still have no communications from Sears.

My dishwasher is under warranty and also I have an extended warranty fro Sears.

My dishes don't get dried fully because of this and I am so frustrated.

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SearsCares says: (6 years ago)
Dear Anjali:

My name is Susan with Sears Social Media Support Escalations team. I found your post here and wanted to reach out and offer our sincere apologies for the difficulties you are experiencing receiving the correct part for your dishwasher. We certainly understand how frustrating and disappointing it is to not receive the correct part to repair your dishwasher rinse agent door. In addition, we are sorry that you were kept on hold for a long period of time and then disconnected without the agent calling you back. We would like you to know that we value your business very much and would like to speak with you concerning these issues and go over the options we have to turn this into a positive experience. If you will allow us, we would like to connect you with a personal case manager who can assist you with this issue and any other situation you may have with Sears. At your convenience, please send the following information – contact #, screen name (Anjali), phone # used at time of purchase to SMAdvisor@searshc.com.

Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support

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