Sears Home Repair - Appliances Reviews and Complaints

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Sears Home Repair - Appliances Reviews

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  • Sears home repair guy lied



    I had Sears home repair come out to check my dishwasher not draining. After 20 minutes playing on his computer and running a half cycle he told me that the problem would cost $600 to repair and advised I buy a new one. Two weeks later when I installed my new dishwasher from Sears, I am having the exact same problem. Now I have to take another day off work for them to come out again! What really pisses me off is that I spent $350 on a new dishwasher that was not needed! More...
    (Repair Services)
    Peak2k15's Picture   Peak2k15    0 Comments   Comments
  • Refusal to issue voucher



    I've written a review on Measured Up regarding Sears' refusal to issue the voucher for my washer that was promised if the machine could not be repaired under the Sears Smart Service Protection Agreement I purchased. I've had three service calls. The door won't close and the washer won't run. Replacing the door latch didn't work. A second tech ordered a control board. That didn't work. At that time, the tech said the machine was not fixable, but his manager insisted on ordering a new control board. The first one was refurbished. A week later, the... More...
    (Repair Services)
  • Sears Smart Service Protection Agreement



    This is my second posting to Measured Up. I am having a problem with the Sears Smart Service Protection Agreement I purchased for $310 for my Frigidaire front load stack washing machine. The door latch stopped working so the door wouldn't close, I'd get an error message and the machine wouldn't start. I purchased the service agreement and was told if the machine couldn't be fixed, I'd get a $500 voucher toward a new washer purchased at Sears. A tech came and tested the door latch, that wasn't the problem. He said he thought the problem was the control... More...
    (Miscellaneous)
    joeyconf's Picture   joeyconf    0 Comments   Comments
  • Sears home repair appliance repair problem



    First, I told the automated voice device all the information that each human would then ask me when they would come on the line from Sears home repair. They sent a motor out for a warranty covered dishwasher from a conversation we had on the phone of the error message we were getting. They replaced the motor but it didn't fix the problem. Instead of getting the right part and fixing it they set another appointment for 3 weeks later to fix it. I then received the part they thought would fix it and its the wrong color and size for our machine. I am now waiting on the right part that I... More...
    (Repair Services)
    Phinque's Picture   Phinque    1 Comments   Comments
  • Customer commitments



    I purchased a sears warranty in September of 2012. On may 30, 2013 my dryer stopped working. I called sears repair to schedule an appointment and was told the first available appointment was June 6th. Not ideal but I understood. On the day of June 6th, by 3 pm no one has shown up. I called and was told that the technician was sick. Not once did sears reach out to me to let me know that the appointment was cancelled. I requested to speak to a supervisor. The rep, Xavier, placed me on hold for 15 minutes and then disconnected the line. I was livid! I called back. This time I got Lena. I again... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Dzneprincess's Picture   Dzneprincess    1 Comments   Comments
  • Sears broken part replacement



    This review has been resolved or replied to by this company. My Kithchenaid dishwasher has a broken cover where we pour the Rinseaid liquid. I tried calling their 1-800 number got connected after holding for twenty minutes. Before I could even tell what my problem was, the line got disconnected. I chatted online with someone who promised that he will arrange to mail the part in about a week. Since I did not get the part after two weeks I called their parts division and they said there was no order or any transaction regarding my complaint in the system. Then I called the number they gave me and lodged a complaint again. They scheduled a technician to... More...
    (Repair Services)
    Anjali's Picture   Anjali    1 Comments   Comments
  • Sears Refrigerator 01200-U30000 Door Gaskets



    Sept 6, 2012- service guy comes in to diagnose. On Ticket: "Found both top catches on both FF doors broke. Ordered parts." Charges upfront: $203. 28 for labor and tax; $67.10 for parts. Total $270.38. Service guy told us that this was paid in full upfront. We paid by check. Parts ordered;received TWICE. Third visit: October 5, 2012 (A month later and after many, many calls and promises) Third guy comes and says we owe $119.00 for labor today. So, if you do the math, you owe us about $70 because we had paid $188. 00 for labor upfront already. But, now we are in dispute for the... More...
    (Repair Services)
    dmfabelo's Picture   dmfabelo    0 Comments   Comments
  • Beware



    We have had Sears service contracts on our appliances for years. Our microwave broke. Sears repair came to fix it. They said the plastic piece that made the glass turntable move was broken. They ordered the piece. It never came. We contacted them over and over again with no response. Then we found out months later from again contacting them that the piece is no longer made and they could not get it! They suggested we try to find a used part, but we couldn't find one. After about NINE MONTHS of this, Sears came out and replaced the whole microwave, and because it was a microwave/oven... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    purchaseID's Picture   purchaseID    0 Comments   Comments
  • Sears Home Repair out 5 times and it's still broken



    I%u2019m one very dissatisfied Sears customer! I%u2019m writing you because I%u2019ve tried every other way to find resolution to a refrigerator repair service issue. Sears Home Services has been out 5 times to repair my refrigerator and the same repair issue remains. I contacted Sears Resolution Hotline and was told a supervisor would call me within 24-48 hours, but I never received a call back. I bought a new LG refrigerator from Sears and from the first few months, within the warranty period, the water dispenser started dripping after removing a water glass from the dispenser.... More...
    (Repair Services)
    ejones's Picture   ejones    0 Comments   Comments
  • Failure to Diagnose or Repair



    After owning Kenmore Elite HE3 front load washer and dryer for 10 years, the washer began sounding like a helicopter hovering over the house during the spin cycle. Our neighbors had previously done the same, and I changed the rear tub assy out since the bearing was destroyed. I called Sears and they said we our unit was out of warranty, in all areas. So, I called repair company out, paid them to troubleshoot, and the said the stainless tub assy was warped and that we should call Sears since it has a lifetime warranty!! Called Sears and got the run around and was told we needed to pay... More...
    (Repair Services)
    doewatcher's Picture   doewatcher    0 Comments   Comments

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